Q.
Can I make on line bookings 24 hours?
A.
Yes, however you will only receive a collection at your normal
collection time Monday to Friday. Collections outside these times
can be made but additional charges may apply.
Q.
Do I stop calling ICC for a pick up when I make online booking?
A.
NO, Please continue to call our customer service department as
usual, as this will enable us to pre-book your courier.
Q.
What is the latest time I can submit my booking?
A. At least 1 hour prior to your normal collection time.
Q.
What happens if my shipments are not ready when the courier arrives?
A.
Please call our customer service department who will be able to let
you know if the courier can wait or return later to collect your
shipment.
Q.
What happens if I have submitted my booking and have another urgent
shipment to go?
A.
You can submit any number of bookings prior to the courier
collecting from you, however if the courier has already collected
call customer services we may be able to arrange another collection.
(Additional surcharge may apply).
Q.
Do I still pre-alert ICC for urgent or special deliveries?
A.
YES, Please print your AWB and fax your instructions to our customer
service department so they can make the necessary arrangements for
your urgent shipment.
Q.
What is the difference between a pro-forma & commercial invoice?
A.
A pro-forma invoice is used for a shipment where no commercial
transaction has taken place and the invoice is being used only to
declare a value to customs.
A commercial invoice is used if the goods are being sold to and
end-user.
Q. When do I need to raise pro-forma / commercial invoices?
A. You require invoices for all dutiable / non-document items
for all destinations outside the EU in triplicate.
Q.
Do volumetric conversions differ if shipments travel by air or road?
A.
Yes Air shipments are calculated on 6:1 (6000) (This is likely to
change to 5000 as per Iata regulations. Date to be advised.)
Road shipments are calculated on 3.1 (3000)
Q.
Are there any prohibited items that cannot be sent by courier?
A.
Yes the following are not acceptable.
Animals, Bullion, Currency, Drugs, Narcotics, Firearms, Ammunition,
Human remains, Pornography. Other local restrictions may apply.
Q.
Do I need special packaging for fragile good?
A.
Yes all fragile goods must be packed adequately to ensure safe
transportation with ordinary care in handling. If unsure please
contact our sales department before shipping.
Q.
Why do I receive "Airway bill number not found " message?
A
The main reason why you will see the "Airway bill not
found" message is that the shipment has not been received at
the London Heathrow depot. This could be the case if the shipment
has recently been collected.
Q.
What is a C88?
A
A multi-purpose document providing details of a consignment to HM
customs & Excise detailing the status of the goods and or the
customs
Procedure / regime that the goods are entered to for import or
export.
Q.
What is the difference between a Courier shipment and a Freight
Shipment?
A. A
courier shipment is generally a small package under 30kilos in
weight, which needs to be delivered in the quickest possible time. A
Freight shipment would normally be over 30kilos in weight and would
not be as time sensitive however this is not always the case. If
unsure
Please contact our Sales department for clarification.
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